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Can I buy in other countries?
The X-Arcade™ is currently distributed in 11 countries.
- United States Of America
- France
- Canada
- Italy
- United Kingdom
- Spain
- Belgium
- Switzerland
- Singapore
- Germany
- New Zealand - Australia
See International
Resellers
Where does the X-Arcade™ ship from?
Orders ship from @Home Downunder's warehouses based in Auckland, New Zealand and Sydney, Australia. All customers
are emailed delivery notifications prior to receiving shipment.
How much are the shipping charges for the X-Arcade™?
Shipping costs for orders from @Home Downunder Ltd depend upon the methods and
options you choose. New Zealand and Australia:
Airborne New Zealand and Australia
Ground:
|
Under $30 |
= $9.95 |
$31 - $149.95 |
= $14.95 |
All
Orders Over $149.95 = FREE SHIPPING
|
| |
What is the warranty?
The X-Arcade™ is built to be bulletproof, and so is the warranty
that comes with it. XGAMING Lifetime Warranty covers your X-Arcade™
for LIFE. It’s that simple. No gimmicks, industry leading
warranty.
In the event that your X-Arcade™ can’t take a beating or
is defective, XGAMING will either fix it, send you replacement parts,
or send you another one. We’ll even pay the tab for all
the shipping charges! (See
Terms).
No other gaming company on the planet has the huevos to offer
such a warranty. Ever wonder why?
Oh yeah!.... you’ll also get Phone Support, Online Help, and a 30 Day Money Back Guarantee.
What is the return policy?
The X-Arcade™ includes an unprecedented 100% Satisfaction,
30 Day Money Back Guarantee, with no questions asked! Take 30
days to be sure the X-Arcade™ is the best controller available.
If it isn't, just send it back for a full refund. See terms
and return procedure.
Can I buy in retail stores?
Sorry, the X-Arcade™ is currently not available at the major retail outlets in New Zealand and Australia, but we're working on it. New chains are expected soon.
See More Information
About Retail Stores
Who makes the X-Arcade™?
The X-Arcade™is manufactured by XGAMING, INC, a company recognised
as one of the highest quality video game accessory manufactures in the
world.
XGAMING is a high end development firm with an industry leading reputation
for gaming product design. We are passionate, relentless, and forever
on the hunt for the “ultimate gaming experience.”
That passion is impossible to ignore, you can see it and touch
it in everything we do .
The X-Arcade™brand includes products aimed at recreating the arcade
experience in the home and has been established as the standard for “the
ultimate arcade gaming experience.”
Why should I buy XGAMING™ products from @HOME downunder Ltd?
The X-Arcade™ is by
far the highest quality, highest rated, highest performance arcade controller
on the market.
Here are some small facts about @HOME downunder Ltd™.
- 100% Satisfaction Guaruantee
- 30 Day Money Back Guaruantee.
- Lifetime Warranty backed by a company who can honor it.
- Pre-delivery alert sent to you via email to let you know when product
will arrive.
- Free ground delivery of purchases over $149.95.
- Helpful Phone and Online technical support during business hours.
- We do not share ANY information about you with third parties.
- Tax is only charged to New Zealand and Australian residents.
- Accept Mastercard, Visa, and Direct Deposit.
- Secure ordering system with back end provided by WorldPay.
SECURE ON-LINE PAYMENTS
100% Safe Shopping
@HOME Downunder uses WorldPay services so that you never have to worry about credit card safety. Period. We do not store any credit card details on our server.
How does X-Arcade protect customer information?
All of the information you enter to place an order will be stored using
a secure server. We use state-of-the-art 128-bit SSL encryption verified,
issued, and certified by Verisign. The secure server software (SSL)
encrypts all information you enter before it is sent to us. You can
always be aware of a secure page by spotting the lock in the bottom
status bar of your browser. Furthermore, all of the customer data
we collect is protected against unauthorised access, both at our offices
and at our hosting facility.
Is customer information stored online?
Although @HOME downunder collects and stores information, we do
not share ANY information about you with third parties. WE DO NOT STORE CREDIT CARD DETAILSWe consider
spam and any sharing of your information to be an UNNECCESSARY
BUSINESS PRACTICE. We recognise you place an order or sign up
for our mailing list for the sole purpose of receiving information from
@HOME downunder, not it's partners.
Your information will never be shared with any party, for any
reason.
Can I order via phone?
@Home Downunder has a tech support and sales number
649-5767-539
You can call this number during normal business hours, Monday
- Friday. If you reach this number after business hours, you can leave
a message and your call will be returned the next business day,
guaranteed.
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