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Lifetime Warranty And Terms Of Sale
Within 30 days of receipt of your order, you may return
any product in new condition.
Top Rated Customer Service And Customer Satisfaction
Exclusive Lifetime Warranty On X-Arcade. This means any defects or problems which
occur during the life of purchaser's ownership of X-Arcade™ are covered under warranty.
The X-Arcade™ warranty
coverage is already recognised as one of the game industry's finest.
Not only does XGAMING cover your X-Arcade™ for the duration
of the warranty, but XGAMING pays all fees and charges for shipping
to/from your location. (New Zealand and Australia only) To explain further, if
your X-Arcade™ is
ever found defective or stops working, XGAMING will arrange to ship
a brand new X-Arcade™
to your location, and include a return shipping label with the new X-Arcade™
so you don't incur any shipping costs or fees.
This service is one of the many reasons XGAMING has one of the best reputations
in the video game industry.
International Orders - Customer is responsible for all
duties and taxes on arrival in customers county. Xgaming, Inc. will
not be responsible for these extra charges.
All Orders Ship Within 24 Hours Guaranteed!
All orders received before 10:00 AM Eastern Time will ship
same day. All orders received after 10:00 AM Eastern Time will ship following
day, Monday-Thursday.
Secure Shopping Guarantee
We use secure encryption technology to keep your information
confidential. We do not share any information with third parties.
Credit and Returns Policy
Xgaming, Inc. offers a 30-day money back guarantee. All returns must
be in original saleable condition. Shipping charges are not refundable.
A RETURN AUTHORIZATION NUMBER (RA#) must be obtained through customer
service and is required for ALL returns. Xgaming, Inc. reserves the right
to return any merchandise without a valid RA# to the customer or to prorate
the credit.
All returned merchandise must be in the original packaging with the UPC
or bar code intact. All components, manuals, registration card(s), software,
cables & accessories must be included. Xgaming, Inc. inspects all
returns and reserves the right to return merchandise that does not meet
the criteria.
Xgaming, Inc. Return Procedure
To return a product, please follow the steps outlined below.
Obtain a Return Authorization Number (RA#) within 30 days by calling
1-866-942-6464 or fill
out this form.
Please provide the following information when requesting a RA#:
Name of product being returned
reason for return
your name
daytime telephone number
e-mail address.
Verify that all merchandise is in the original packaging with the UPC
or bar code intact, and that all components, manuals, cables, and accessories
are included. Products must be accompanied by the original packaging in
unused condition. Items that do not meet these conditions will not be
accepted. For your protection, please insure the package and use a "traceable"
shipping method such as UPS Ground.
Address the package to:
RMA (#____)
Xgaming, Inc.
2021 Holt Drive
Minooka, IL 60447
Return the merchandise within 15 days of issuance of the RA#. Print the
RA# clearly on the outside of the package. PACKAGES WITHOUT A RA# WILL
BE RETURNED TO THE SENDER.
Credits
Credit will be issued after our warehouse receives, inspects, and processes
your return; however, your credit card company determines when the issued
credit will be reflected in your statement. Please allow one to two billing
cycles.
Concerns
Headquarters
34145 Pacific Coast Highway, #235
Dana Point, CA 92629
1-866-924-6464
Toll Free Help Line - 1-866-942-6464
Outside United States - 001-412-894-7244
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