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Lifetime Warranty And Terms Of Sale

Within 30 days of receipt of your order, you may return any product in new condition.

Top Rated Customer Service And Customer Satisfaction

Exclusive Lifetime Warranty On X-Arcade. This means any defects or problems which occur during the life of purchaser's ownership of X-Arcade™ are covered under warranty. The X-Arcade™ warranty coverage is already recognised as one of the game industry's finest. Not only does @HOME downunder Ltd, on behalf of XGAMING, cover your X-Arcade™ for the duration of the warranty, but @HOME downunder Ltd pays all fees and charges for shipping to/from your location. (New Zealand and Australia only) To explain further, if your X-Arcade™ is found defective or stops working, @HOME downunder Ltd will arrange to ship a brand new X-Arcade™ to your location, and include a return shipping label with the new X-Arcade™ so you don't incur any shipping costs or fees.(see Lifetime Warranty Terms and Conditions for further details)

International Orders - Customer is responsible for all duties and taxes on arrival in customers county. @HOME downunder Ltd. will not be responsible for these extra charges.

Secure Shopping Guarantee

We use WorldPay Secure Payment Servers for credit card payments. We do not store credit card information on our system, we keep your information confidential. We do not share any information with third parties.

Credit and Returns Policy

If purchased from our website, @HOME downunder Ltd offers a 30-day money back guarantee. All returns must be in original saleable condition. Shipping charges are not refundable.

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained through customer service and is required for ALL returns. @HOME downunder Ltd. reserves the right to return any merchandise without a valid RA# to the customer or to prorate the credit.

All returned merchandise must be in the original packaging with the UPC or bar code intact. All components, manuals, registration card(s), software, cables & accessories must be included. Xgaming, Inc. inspects all returns and reserves the right to return merchandise that does not meet the criteria.

Lifetime Warranty Terms And Conditions

The X-Arcade™ is supported by XGAMING®’s industry leading service and support. X-Arcade™ is backed by a Lifetime Warranty, serviced exclusively from @HOME downunder Ltd on behalf of XGAMING®.

If your X-Arcade™ is ever found defective or stops working, @HOME downunder Ltd will attempt to send replacement parts to your location to repair the problem as the X-Arcade™ was designed to be serviced easily, like a real arcade, so anyone can easily service the buttons, switches or joysticks.

In the rare occasion your unit cannot be repaired with replacement parts, during the first 12 months after purchase, we will ship a refurbished X-Arcade™ to your location and include a pre-paid, return shipping label for you to send back the defective unit at our cost.

Customers outside of New Zealand and Australia will be responsible for all shipping charges to our location.

12 months after purchase, if it is necessary for the X-Arcade™ to be sent in for replacement or repair,, customer will be responsible for shipping the unit back to @HOME downunder Ltd – but the replacement unit will be shipped back to customer at XGAMING®'s cost.

Please register your warranty here to activate your lifetime warranty. (online purchases are automatically registered)

All claims must be made directly to @HOME downunder Ltd with a proof of purchase from your retailer or distributor. Any items without a bill of sale will not be serviced and any returns or exchanges must be accompanied by first obtaining an RMA from@HOME downunder Ltd. If it is determined that the X-Arcade™ has stopped working due to misuse or accidental damage,@HOME downunder Ltd will not honor this repair procedure.

NOTE:@HOME downunder Ltd may deem that any and all warranty work can be done on site with customer replace-able parts replaced by customer.

@HOME downunder Ltd, oh behalf of XGAMING® warrants the X-Arcade™ Controller against defect in workmanship and materials as herein:

Labor: Lifetime; if @HOME downunder Ltd determines that the equipment is defective subject to the limitations of this warranty, it will be replaced with a refurbished unit at no charge for labor.

Parts: Lifetime: @HOME downunder Ltd will supply, at no charge, new parts to replace defective parts, against defect subject to limitations of the warranty.

These terms are for sales made directly by @HOME downunder Ltd and differ from terms you may have to adhere to from the company you purchase the product from. If you did not buy from us directly, you must register your product online at www.athomedownunder.com "Customer Service" to activate your lifetime warranty.

@HOME downunder Ltd., a New Zealand company, will not be held liable for any incidental or consequential damages for breach of any expressed or implied warranty of the XGAMING X-Arcade™ controller, nor an incidental or consequential damages from the inability to use, or ability to use the controller. Under no circumstance shall @HOME downunder Ltd., liability exceed the purchase price of the product as sold by @HOME downunder Ltd. @HOME downunder Ltd. reserves the right to refuse to honor this warranty if any of above exceptions caused the product to no longer function correctly.

@HOME downunder Ltd Return Procedure

To return a product, please follow the steps outlined below.

Obtain a Return Authorization Number (RA#) within 30 days by calling 64.9.576.7539.
Please provide the following information when requesting a RA#:

Name of product being returned
reason for return
your name
daytime telephone number
e-mail address.

Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included. Products must be accompanied by the original packaging in unused condition. Items that do not meet these conditions will not be accepted. For your protection, please insure the package and use a "traceable" shipping method such as with New Zealand Post or Australian Post.

Address the package to:
RMA (#____)
@HOME downunder Ltd.
P.O Box 251209
Pakuranga
Auckland
New Zealand

Return the merchandise within 15 days of issuance of the RA#. Print the RA# clearly on the outside of the package. PACKAGES WITHOUT A RA# WILL BE RETURNED TO THE SENDER.

Credits

Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.

Concerns

Headquarters
@HOME downunder Ltd.
P.O Box 251209
Pakuranga
Auckland
New Zealand
64.9.576.7539

Help Line - 64.9.576.7539